These Terms & Conditions (“Terms”) govern (a) your access to and use of https://grenglo.com (the “Website”) and (b) where applicable, business transactions with Grenglo Energy Pte Ltd (“Grenglo”, “we”, “us”, “our”), including enquiries, quotations, supply of products, and provision of services.  By accessing the Website, submitting an enquiry, requesting a quotation, placing an order, or accepting delivery of Products/Services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or engage our Products/Services. 

1) About Us (Company Information) 

Grenglo Energy Pte Ltd  UEN: 201411351K  Registered in Singapore  Email: Sales@Grenglo.com  Phone: +65 6694 1572  Address: 2 Venture Drive, #24-01 Vision Exchange, Singapore 608526 

2) Definitions 

• “Customer/You” means any person or entity accessing the Website or dealing with us. 

• “Products” means items we market/supply (including associated accessories, spares, consumables, or documentation). 

• “Services” means any services we provide, including (where applicable) sourcing, supply, engineering support, installation, commissioning, or related services as stated in writing. 

• “Quotation/Quote” means our written offer specifying scope, pricing, validity, lead time, and applicable terms. 

• “Order” means your purchase order or written acceptance of our Quote. 

• “Contract” means the binding agreement formed under Clause 8. 

3) Changes to These Terms 

We may amend or replace these Terms from time to time by publishing updated Terms on the Website. Updated Terms take effect on the date they are published on the Website and apply to Website use and, where applicable, to subsequent enquiries, quotations, orders, or transactions. Your continued use of the Website or continued engagement with our Products/Services after updated Terms are published constitutes acceptance of the updated Terms. 

4) Website Use 

You may use the Website for lawful purposes only, including learning about our Products/Services and contacting us.  You must not: 

• attempt unauthorised access, interfere with security, introduce malware, or disrupt Website availability; 

• copy, scrape, or harvest content at scale (including via automated tools) without written permission; 

• upload or transmit unlawful, infringing, defamatory, misleading, or harmful material; 

• use our name, branding, or content to imply endorsement without permission. 

We may suspend or restrict access to the Website if we reasonably believe these Terms are being breached. 

5) No Reliance on Website Information 

Website content is provided for general information only. Specifications, availability, lead times, and other details may change without notice. Product images are illustrative and may differ from delivered items due to manufacturer updates, batch variations, or improvements.  For any purchase decision, rely on the final Quotation, datasheets, and/or order confirmation issued by us. 

6) Enquiries, Communications, and Electronic Records 

If you submit an enquiry (forms, email, WhatsApp, phone, etc.), you confirm the information provided is accurate to the best of your knowledge and consent to being contacted using the details you provide for quotation, order execution, and after-sales support.  You agree that electronic records (emails, e-signatures, PDFs, scanned PO acceptances, and similar) may form part of a binding Contract where permitted by law. 

7) Intellectual Property 

All Website content, including text, design, logos, product page copy, photos, documents, and downloadable materials, is owned by or licensed to Grenglo and protected by applicable intellectual property laws.  You may view and print Website pages for internal business use. You must not reproduce, republish, or commercially exploit Website materials without our prior written permission. 

8) Quotations, Orders, and Contract Formation 

8.1 Quotation validity 

Unless stated otherwise, our Quotations are valid only for the period stated in the Quote. If no period is stated, validity is 7 days from the quotation date. 

8.2 How a Contract is formed 

A binding Contract is formed only when we issue written order confirmation, or when we start performance (for example, placing purchase orders with suppliers, arranging shipment, or starting work), whichever occurs first. 

8.3 Priority of documents (order of precedence) 

If there is a conflict, the following order applies: 

• Our written order confirmation (if any) 

• The Quotation/commercial offer (including scope, delivery, payment terms) 

• These Terms & Conditions 

• Customer purchase order terms (only if we explicitly agree in writing) 

8.4 Business-to-business nature 

Unless expressly agreed otherwise, our dealings are typically business-to-business. Nothing in these Terms limits rights that cannot be excluded under applicable law. 

9) Pricing, Taxes, and Payment 

9.1 Pricing 

Prices are as stated in our Quotation and may be exclusive of GST/VAT, duties, and charges unless stated otherwise. Pricing may be based on specific Incoterms (for example EXW, FOB, CIF, DDP) and currency. 

9.2 Taxes, duties, and compliance costs 

Unless stated otherwise, GST/VAT (where applicable), import duties, customs fees, port charges, inspection charges, and local compliance costs are borne by the Customer. 

9.3 Payment terms 

Payment terms are as stated in the Quotation/order confirmation. We may require full advance payment, a deposit, or milestone payments for projects/services. We may suspend performance for late payment. Late payment may incur reasonable administration costs and/or late charges where permitted by law. 

9.4 Title (ownership) 

Title to Products passes only upon receipt of full cleared payment, unless otherwise stated in writing. 

10) Delivery, Risk, Lead Times, and Partial Shipments 

10.1 Lead time 

Delivery dates and lead times are estimates unless expressly stated as guaranteed in writing. Delays may occur due to manufacturing schedules, shipping disruptions, customs processes, or force majeure events. 

10.2 Risk transfer 

Risk of loss passes according to the Incoterm stated in the Quotation/order confirmation. If no Incoterm is stated, risk typically passes when Products are handed to the carrier or made available for collection (depending on transaction structure). 

10.3 Partial shipments 

We may deliver in partial shipments unless agreed otherwise in writing. 

10.4 Failed delivery / storage 

If delivery is delayed due to Customer actions/omissions (for example, site not ready, documents not provided, consignee unavailable), we may charge reasonable storage, re-delivery, demurrage, or related costs. 

11) Inspection, Defects, and Returns 

11.1 Inspection on receipt 

The Customer must inspect Products promptly upon delivery. 

11.2 Shortage / damage in transit 

Notify us within 3 business days of receipt for visible damage/shortage and keep original packaging for claims. Transit claims may require photos, delivery notes, and carrier reports. 

11.3 Defects 

For non-transit defects, notify us within 7 business days of discovery, providing evidence and batch/serial details. 

11.4 Returns (RMA) 

Returns are accepted only with our prior written approval and a return authorisation (RMA). Returned items must be unused (unless defective), in original packaging, and may be subject to restocking/inspection fees.  Customised, made-to-order, or special procurement items are generally non-cancellable and non-returnable unless required by law or explicitly agreed in writing. 

12) Warranties (Products and Services) 

12.1 Product warranties 

Unless stated otherwise in writing, Products may carry manufacturer warranties (if any). We do not provide any additional warranty beyond what is expressly stated in the Quotation/order confirmation.  Warranty does not cover misuse, incorrect installation, unauthorised repair, improper storage, normal wear and tear, or operation outside rated conditions. 

12.2 Services / installation (if applicable) 

If we provide Services, any warranty/defects liability period (if offered) will be stated in the Quotation or service agreement. The Customer is responsible for providing safe access, accurate site information, and necessary permits unless agreed otherwise in writing. 

12.3 Sole remedies 

If a valid warranty claim is accepted, our obligation is limited (at our option) to repair, replacement, or refund of the affected item, subject to supplier/manufacturer approval where relevant. 

13) Limitation of Liability 

To the maximum extent permitted by law: 

• We are not liable for indirect, incidental, special, consequential, or punitive losses, including loss of profit, revenue, business, goodwill, downtime costs, or third-party claims. 

• Our total aggregate liability arising out of or relating to a Contract, Products, Services, or Website use is limited to the amount paid to us for the specific affected order (or the portion of Services giving rise to the claim). 

• Nothing in these Terms limits liability for death/personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law. 

14) Indemnity 

You agree to indemnify and hold Grenglo harmless from claims, losses, and expenses arising from your misuse of the Website, your breach of these Terms, your improper installation/use of Products, or your violation of laws, regulations, sanctions, or third-party rights. 

15) Compliance, Export Controls, and Ethical Conduct 

You agree to comply with all applicable laws and regulations, including import/export rules, product compliance requirements, and sanctions controls.  You represent that you will not use Products/Services for unlawful purposes and will comply with anti-bribery and anti-corruption laws. We may refuse to supply if compliance concerns arise. 

16) Third-Party Links 

The Website may contain links to third-party websites or content. We do not control those sites and are not responsible for their content, privacy practices, or availability. Use third-party sites at your own risk. 

17) Privacy and Cookies 

Your use of the Website is also governed by our Privacy Policy and any cookie notice displayed on the Website. Where required, we will obtain consent for non-essential cookies. 

18) Force Majeure 

We are not liable for failure or delay in performance caused by events beyond reasonable control, including supplier delays, port congestion, freight disruption, pandemic measures, labour disputes, power outages, government actions, customs delays, or natural disasters. Time for performance is extended for the duration of the force majeure event. 

19) Termination / Suspension 

We may suspend or terminate Website access or performance of Orders/Services if you breach these Terms or payment terms, we reasonably suspect fraud or unlawful conduct, or continued performance becomes commercially impractical due to circumstances beyond our control. Accrued rights and obligations survive termination. 

20) Governing Law and Dispute Resolution 

These Terms and any Contract are governed by the laws of Singapore, without regard to conflict of law rules.  If a dispute arises, the parties will first attempt to resolve it through good faith discussions. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the Singapore courts, unless we agree in writing to an alternative dispute resolution method (for example mediation or arbitration). 

21) General / Miscellaneous 

• Severability: If any provision is invalid, the remaining provisions remain in full force. 

• No waiver: Failure to enforce a provision is not a waiver. 

• Assignment: You may not assign your rights/obligations without our written consent. 

• Entire agreement: These Terms together with the Quotation/order confirmation form the agreement for the subject matter. 

22) Contact 

For questions about these Terms or any Orders/Services, contact: 
sales@grenglo.com | +65 6694 1572